{"id":619,"date":"2026-09-17T19:18:28","date_gmt":"2026-09-17T17:18:28","guid":{"rendered":"https:\/\/www.webmonster.io\/email-terms\/"},"modified":"2026-11-04T14:16:23","modified_gmt":"2026-11-04T13:16:23","slug":"email-terms","status":"publish","type":"page","link":"https:\/\/www.webmonster.io\/en\/email-terms\/","title":{"rendered":"Specific email terms"},"content":{"rendered":"\n<div class=\"wp-block-group alignfull wm-legal-page wm-section wm-legal-page--explained has-purple-bg-3-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group alignwide wm-legal-layout wm-legal-layout--explained is-layout-flow wp-block-group-is-layout-flow\">\n<aside class=\"wm-legal-sidebar wm-panel-soft\">\n\t<nav class=\"wm-legal-nav\" aria-label=\"Legal pages\">\n\t\t<details class=\"wm-legal-nav__disclosure\" data-wm-legal-nav-disclosure open>\n\t\t\t<summary class=\"wm-legal-nav__title\">Legal pages<\/summary>\n\t\t\t<div class=\"wm-legal-nav__groups\">\n\t\t\t\t\t\t\t<div class=\"wm-legal-nav__group wm-legal-nav__group--information\">\n\t\t\t\t\t<p class=\"wm-section-kicker wm-legal-nav__group-title\">Legal information<\/p>\n\t\t\t\t\t<ul class=\"wm-legal-nav__list\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><a class=\"wm-legal-nav__link\" href=\"https:\/\/www.webmonster.io\/en\/legal-notice\/\">Legal notice<\/a><\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><a class=\"wm-legal-nav__link\" href=\"https:\/\/www.webmonster.io\/en\/terms-and-conditions\/\">General terms and conditions<\/a><\/li>\n\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"wm-legal-nav__group wm-legal-nav__group--privacy\">\n\t\t\t\t\t<p class=\"wm-section-kicker wm-legal-nav__group-title\">Privacy<\/p>\n\t\t\t\t\t<ul class=\"wm-legal-nav__list\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><a class=\"wm-legal-nav__link\" href=\"https:\/\/www.webmonster.io\/en\/privacy-policy\/\">Privacy policy<\/a><\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><a class=\"wm-legal-nav__link\" href=\"https:\/\/www.webmonster.io\/en\/cookie-policy\/\">Cookie policy<\/a><\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><a class=\"wm-legal-nav__link\" href=\"https:\/\/www.webmonster.io\/en\/data-processing-agreement\/\">Data processing agreement<\/a><\/li>\n\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"wm-legal-nav__group wm-legal-nav__group--service\">\n\t\t\t\t\t<p class=\"wm-section-kicker wm-legal-nav__group-title\">Service terms<\/p>\n\t\t\t\t\t<ul class=\"wm-legal-nav__list\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><a class=\"wm-legal-nav__link\" href=\"https:\/\/www.webmonster.io\/en\/hosting-terms\/\">Hosting terms<\/a><\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><a class=\"wm-legal-nav__link\" href=\"https:\/\/www.webmonster.io\/en\/domain-terms\/\">Domain terms<\/a><\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><a class=\"wm-legal-nav__link\" href=\"https:\/\/www.webmonster.io\/en\/email-terms\/\">Email terms<\/a><\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><a class=\"wm-legal-nav__link\" href=\"https:\/\/www.webmonster.io\/en\/webmonster-care-terms\/\">WebMonster Care terms<\/a><\/li>\n<li><a class=\"wm-legal-nav__link\" href=\"https:\/\/www.webmonster.io\/en\/webmonster-managed-terms\/\">WebMonster Managed terms<\/a><\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><a class=\"wm-legal-nav__link\" href=\"https:\/\/www.webmonster.io\/en\/webmonster-pros-terms\/\">WebMonster Pros terms<\/a><\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><a class=\"wm-legal-nav__link\" href=\"https:\/\/www.webmonster.io\/en\/service-level-agreement\/\">Service level agreement (SLA)<\/a><\/li>\n\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"wm-legal-nav__group wm-legal-nav__group--partners\">\n\t\t\t\t\t<p class=\"wm-section-kicker wm-legal-nav__group-title\">Partners<\/p>\n\t\t\t\t\t<ul class=\"wm-legal-nav__list\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><a class=\"wm-legal-nav__link\" href=\"https:\/\/www.webmonster.io\/en\/partners-terms\/\">Partners and Recommend WebMonster<\/a><\/li>\n\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"wm-legal-nav__group wm-legal-nav__group--accessibility\">\n\t\t\t\t\t<p class=\"wm-section-kicker wm-legal-nav__group-title\">Accessibility<\/p>\n\t\t\t\t\t<ul class=\"wm-legal-nav__list\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><a class=\"wm-legal-nav__link\" href=\"https:\/\/www.webmonster.io\/en\/accessibility-statement\/\">Accessibility statement<\/a><\/li>\n\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t<\/details>\n\t<\/nav>\n<\/aside>\n\n\n\n<div class=\"wp-block-group wm-legal-content wm-legal-content--explained is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group wm-legal-document__heading is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"wm-section-kicker wp-block-paragraph\">Service terms<\/p>\n\n\n\n<h1 class=\"wp-block-heading\">Specific email terms<\/h1>\n<\/div>\n\n\n\n<div class=\"wp-block-group wm-legal-document is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wm-panel-soft wm-legal-document__surface\" aria-hidden=\"true\"><\/div>\n\n\n\n<section class=\"wp-block-group wm-legal-section is-layout-flow wp-block-group-is-layout-flow\">\n<aside class=\"wm-legal-explainer wm-legal-explainer--intro\" aria-labelledby=\"email-intro-title\">\n    <img class=\"wm-legal-explainer__monster\" src=\"https:\/\/www.webmonster.io\/wp-content\/themes\/webmonster\/assets\/illustrations\/monstruo-legales.png\" width=\"1536\" height=\"1024\" alt=\"\" decoding=\"async\">\n    <div class=\"wm-panel-soft wm-legal-explainer__card\">\n        <p class=\"wm-section-kicker\">In plain English<\/p>\n        <h2 id=\"email-intro-title\">The rules for your email<\/h2>\n        <p>Here we explain what you can use email for, its limits, how backups work and what happens to your messages if you change provider or cancel.<\/p>\n        <p>These terms apply both to standalone email and to email included with hosting and Managed.<\/p>\n    <\/div>\n<\/aside>\n\n\n\n<div class=\"wp-block-group wm-legal-section__text has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading\">1. Purpose and service options<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>1.1.<\/strong> These terms govern Business Email and email included in WordPress Cloud Hosting (WCH), Business Cloud Hosting (BCH) and WebMonster Managed. They supplement the <a href=\"https:\/\/www.webmonster.io\/en\/terms-and-conditions\/\">General terms and conditions<\/a>, the order and features communicated at purchase.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>1.2.<\/strong> The service allows sending, receiving and storing email through purchased mailboxes and included tools such as webmail, email-app access, aliases, forwarding and automatic replies. Account numbers, domains and storage are those of the purchased plan.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>1.3.<\/strong> In WCH, BCH and Managed, accounts may be created only for domains of websites hosted within the plan. To use email with another domain, its website must be added to a compatible plan, or Business Email purchased for that domain. The domain need not be registered with WebMonster.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>1.4.<\/strong> Complimentary static hosting in Business Email is governed by section 9 of the Specific <a href=\"https:\/\/www.webmonster.io\/en\/hosting-terms\/\">hosting terms<\/a>. Its files use the email plan&#8217;s storage and are included in its backups. PHP and databases are not included.<\/p>\n<\/div>\n\n\n\n<aside class=\"wm-panel-soft wm-legal-explainer wm-legal-explainer--summary\" aria-labelledby=\"email-summary-1\">\n    <p class=\"wm-section-kicker wm-legal-explainer__label\"><img src=\"https:\/\/www.webmonster.io\/wp-content\/themes\/webmonster\/assets\/illustrations\/bocadillo-con-cuernos.png\" width=\"1254\" height=\"1254\" alt=\"\" loading=\"lazy\" decoding=\"async\">In short<\/p>\n    <h3 id=\"email-summary-1\">1. What email your plan includes<\/h3>\n    <p>You can send, receive and store messages within your purchased capacity.<\/p>\n    <p>With WCH, BCH and Managed, accounts must belong to domains of websites hosted on the plan. For another domain, add it with its website to a compatible plan or purchase standalone email. The domain can be registered elsewhere.<\/p>\n<\/aside>\n<\/section>\n\n\n\n<section class=\"wp-block-group wm-legal-section is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group wm-legal-section__text has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading\">2. Permitted use<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>2.1.<\/strong> The service is intended for users&#8217; ordinary personal, business or professional correspondence. It also provides an SMTP relay for transactional messages and notifications from web applications hosted with WebMonster, such as order confirmations, form notifications or password resets.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>2.2.<\/strong> WebMonster SMTP may not send messages from web applications hosted with other providers. This restriction does not prevent access to mailboxes through email apps installed on the Customer&#8217;s devices.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>2.3.<\/strong> Using the service for spam, newsletters, email marketing campaigns or bulk sending is prohibited, even with recipients&#8217; permission. Staying within sending limits does not authorise those uses. General-term usage rules and prohibitions also apply.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>2.4.<\/strong> Impersonation, deceptive falsification of senders or headers, malware distribution, fraudulent credential collection and use of accounts to harm other systems are prohibited. The Customer must be authorised to use configured senders and domains.<\/p>\n<\/div>\n\n\n\n<aside class=\"wm-panel-soft wm-legal-explainer wm-legal-explainer--summary\" aria-labelledby=\"email-summary-2\">\n    <p class=\"wm-section-kicker wm-legal-explainer__label\"><img src=\"https:\/\/www.webmonster.io\/wp-content\/themes\/webmonster\/assets\/illustrations\/bocadillo-con-cuernos.png\" width=\"1254\" height=\"1254\" alt=\"\" loading=\"lazy\" decoding=\"async\">In short<\/p>\n    <h3 id=\"email-summary-2\">2. What you can use it for<\/h3>\n    <p>Use it for ordinary correspondence and transactional or notification emails from websites hosted with WebMonster, such as order confirmations and password resets. Newsletters, marketing campaigns and bulk email aren&#8217;t allowed, even with recipients&#8217; permission.<\/p>\n    <p>Our SMTP sending service can&#8217;t be used by websites hosted with other providers.<\/p>\n<\/aside>\n<\/section>\n\n\n\n<section class=\"wp-block-group wm-legal-section is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group wm-legal-section__text has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading\">3. Sending limits<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>3.1.<\/strong> Ordinary email is limited to two hundred messages per mailbox per hour, without the monthly threshold for relay in the following section. Once the hourly limit is reached, additional messages are rejected. The Customer must resend them when capacity is available; rejection does not mean WebMonster keeps them queued for sending.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>3.2.<\/strong> Each website has one SMTP relay account for transactional messages and notifications. The relay is limited to two hundred messages per website per hour, rejecting additional messages, and has an indicative threshold of twelve thousand messages per website per month. Exceeding the monthly threshold does not, by itself, trigger automatic blocking or extra charges. WebMonster may contact the Customer to review use and consider other sending solutions. A paid alternative requires prior acceptance. The monthly threshold does not apply to ordinary mailbox email.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>3.3.<\/strong> These limits do not prevent action against spam, compromised accounts or specific service risks under section 5 and the general terms. Artificially dividing sending across mailboxes to evade limits or carry out prohibited uses is not permitted.<\/p>\n<\/div>\n\n\n\n<aside class=\"wm-panel-soft wm-legal-explainer wm-legal-explainer--summary\" aria-labelledby=\"email-summary-3\">\n    <p class=\"wm-section-kicker wm-legal-explainer__label\"><img src=\"https:\/\/www.webmonster.io\/wp-content\/themes\/webmonster\/assets\/illustrations\/bocadillo-con-cuernos.png\" width=\"1254\" height=\"1254\" alt=\"\" loading=\"lazy\" decoding=\"async\">In short<\/p>\n    <h3 id=\"email-summary-3\">3. How many messages you can send<\/h3>\n    <p>Each mailbox can send up to 200 messages per hour. Each website&#8217;s automated notifications have their own limit of 200 per hour.<\/p>\n    <p>Messages exceeding those limits are rejected, not queued: you&#8217;ll need to resend them.<\/p>\n    <p>Each website&#8217;s notifications also have a guideline of 12,000 messages per month. Exceeding it doesn&#8217;t automatically block sending or incur charges, but we may discuss what solution you need.<\/p>\n<\/aside>\n<\/section>\n\n\n\n<section class=\"wp-block-group wm-legal-section is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group wm-legal-section__text has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading\">4. Storage and mailbox quotas<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>4.1.<\/strong> Plan storage is shared between its mailboxes and other subscription components. In WCH, BCH and Managed, it forms part of purchased hosting storage; Business Email&#8217;s complimentary static hosting files also use its allowance. Backups in the included backup system do not count towards plan storage.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>4.2.<\/strong> The Customer may assign each mailbox a quota and increase it within plan capacity. Reaching that quota may stop the mailbox storing new messages even if subscription storage remains available. Increasing an individual quota does not increase the total purchased storage.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>4.3.<\/strong> WebMonster&#8217;s usage alerts concern the subscription as a whole. No specific full-mailbox alerts are sent. The Customer must review assigned quotas and available account storage.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>4.4.<\/strong> Total standalone email storage operates as a soft limit: slightly exceeding purchased capacity does not itself trigger automatic suspension. WebMonster may request reduced usage or propose an upgrade, under the notices and measures in the general terms. Email included with hosting follows the hosting plan&#8217;s limits and procedure for bringing usage within them.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>4.5.<\/strong> The entry-level email plan requires moving to a higher plan to increase storage. Storage add-ons are available on higher plans that support them. No paid upgrade is applied without the Customer&#8217;s acceptance.<\/p>\n<\/div>\n\n\n\n<aside class=\"wm-panel-soft wm-legal-explainer wm-legal-explainer--summary\" aria-labelledby=\"email-summary-4\">\n    <p class=\"wm-section-kicker wm-legal-explainer__label\"><img src=\"https:\/\/www.webmonster.io\/wp-content\/themes\/webmonster\/assets\/illustrations\/bocadillo-con-cuernos.png\" width=\"1254\" height=\"1254\" alt=\"\" loading=\"lazy\" decoding=\"async\">In short<\/p>\n    <h3 id=\"email-summary-4\">4. Keep an eye on each mailbox&#8217;s storage<\/h3>\n    <p>Storage is shared across your mailboxes and other plan components. A mailbox can fill up and stop storing messages at its assigned quota, even if overall storage is still available.<\/p>\n    <p>Usage alerts cover the whole plan: we don&#8217;t send individual full-mailbox alerts. Our included backups don&#8217;t use your storage allowance.<\/p>\n<\/aside>\n<\/section>\n\n\n\n<section class=\"wp-block-group wm-legal-section is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group wm-legal-section__text has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading\">5. Security, filtering and delivery<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>5.1.<\/strong> The service includes automated spam and threat filters with configurable spam filtering, greylisting and rejection options. Depending on configuration, a message may be classified as spam, temporarily delayed or rejected before delivery. Filters may produce false positives and do not guarantee detection of all malicious messages.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>5.2.<\/strong> The Customer may ask support to review a block or classification they consider incorrect. WebMonster will review the incident and configuration options within the service&#8217;s scope, without guaranteeing recovery of a message never stored.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>5.3.<\/strong> Where there are indications of a compromised account, spam or a platform risk, WebMonster may temporarily restrict affected sending or access and require measures such as changing credentials or fixing the responsible application. Measures will be proportionate, communicated to the Customer and reviewed once the cause is corrected. Complaints and other action are governed by the general terms.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>5.4.<\/strong> The Customer must protect credentials, keep devices and applications secure and report unauthorised access they detect. These obligations do not replace WebMonster&#8217;s security duties.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>5.5.<\/strong> Acceptance by the outgoing server does not guarantee delivery to the recipient&#8217;s inbox. Recipient-server filters, restrictions or incidents may intervene. WebMonster will address incidents within its service; it does not guarantee third parties&#8217; acceptance of all messages or include advanced deliverability consulting.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>5.6.<\/strong> The domain and DNS records must remain correctly configured for email. Where DNS is managed outside WebMonster, the Customer must apply supplied configuration instructions or authorise someone able to do so. Incorrect changes may prevent sending or receiving.<\/p>\n<\/div>\n\n\n\n<aside class=\"wm-panel-soft wm-legal-explainer wm-legal-explainer--summary\" aria-labelledby=\"email-summary-5\">\n    <p class=\"wm-section-kicker wm-legal-explainer__label\"><img src=\"https:\/\/www.webmonster.io\/wp-content\/themes\/webmonster\/assets\/illustrations\/bocadillo-con-cuernos.png\" width=\"1254\" height=\"1254\" alt=\"\" loading=\"lazy\" decoding=\"async\">In short<\/p>\n    <h3 id=\"email-summary-5\">5. We tackle spam<\/h3>\n    <p>Spam filters can be configured for each mailbox. If you think something was blocked incorrectly, we can review it, but can&#8217;t guarantee recovery of a message never stored.<\/p>\n    <p>When sending, acceptance by our server doesn&#8217;t guarantee delivery to the recipient&#8217;s inbox: their filters are involved too.<\/p>\n<\/aside>\n<\/section>\n\n\n\n<section class=\"wp-block-group wm-legal-section is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group wm-legal-section__text has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading\">6. Backups and restoration<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>6.1.<\/strong> Business Email includes automatic backups every twelve hours, kept for thirty days, at no extra cost. Email included with WCH, BCH and Managed follows its hosting backup frequencies and periods under section 6 of the Specific hosting terms. Backups cover messages stored with WebMonster, not data held only on Customer devices or with other providers.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>6.2.<\/strong> The Customer may restore available backups through the control panel and request ordinary assistance at no extra cost. WebMonster schedules backups and makes reasonable efforts to ensure completion and restorability, but occasional creation, retention or recovery failures may occur. Recovery of every item in every circumstance is not guaranteed.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>6.3.<\/strong> Restoration affects all email in the selected mailbox, replacing its current contents with the chosen backup&#8217;s state without altering other mailboxes. Selective restoration of individual messages is not available. Messages after the backup are removed from the restored mailbox. For example, restoring a two-hour-old backup loses messages received in that mailbox since the backup.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>6.4.<\/strong> For these reasons, restoration is intended for general loss of mailbox contents and is not recommended to recover just one message. Before proceeding, the Customer must check the date, selected mailbox and data they need to retain. If WebMonster restores at the Customer&#8217;s request, it will explain the effects before proceeding.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>6.5.<\/strong> Keeping an independent copy of important information is recommended. Retention periods run from each backup and do not guarantee recoverable copies after mailbox deletion or cancellation, without prejudice to recovery rights under section 9.<\/p>\n<\/div>\n\n\n\n<aside class=\"wm-panel-soft wm-legal-explainer wm-legal-explainer--summary\" aria-labelledby=\"email-summary-6\">\n    <p class=\"wm-section-kicker wm-legal-explainer__label\"><img src=\"https:\/\/www.webmonster.io\/wp-content\/themes\/webmonster\/assets\/illustrations\/bocadillo-con-cuernos.png\" width=\"1254\" height=\"1254\" alt=\"\" loading=\"lazy\" decoding=\"async\">In short<\/p>\n    <h3 id=\"email-summary-6\">6. Restoring a mailbox replaces its contents<\/h3>\n    <p>Standalone email has backups every 12 hours, kept for 30 days. Email included with hosting or Managed follows its hosting backup terms.<\/p>\n    <p>Restoration returns the <strong>whole mailbox<\/strong> to the backup&#8217;s state: it doesn&#8217;t recover individual messages, and deletes later ones. Other mailboxes remain unchanged.<\/p>\n    <p>You can restore through the control panel and request ordinary help at no extra cost. Backups can fail and don&#8217;t guarantee recovery of every message or retention after cancellation or deletion.<\/p>\n<\/aside>\n<\/section>\n\n\n\n<section class=\"wp-block-group wm-legal-section is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group wm-legal-section__text has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading\">7. Incoming migration and support<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>7.1.<\/strong> Ordinary migration of messages and folders from the previous provider to mailboxes included in the plan is included. The Customer must hold the necessary authorisations and provide access to the source email. Migration must fit the purchased capacity and features.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>7.2.<\/strong> Included migration does not cover contacts, calendars, tasks or import or repair of local email-app files. WebMonster may assess that work separately. Additional paid work requires prior acceptance of scope and price.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>7.3.<\/strong> The Customer must keep the source service and access active until migration checks are complete. WebMonster will coordinate necessary changes and explain precautions to reduce interruptions or message loss during migration. Migration does not itself cancel the previous provider&#8217;s service.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>7.4.<\/strong> Support includes WebMonster email enquiries and incidents, necessary connection details and reasonable help setting up common email apps. It does not include unlimited support for third-party devices, software or systems or guarantee resolution of all their incompatibilities. Service-specific issues will be distinguished from additional work that may be quoted.<\/p>\n<\/div>\n\n\n\n<aside class=\"wm-panel-soft wm-legal-explainer wm-legal-explainer--summary\" aria-labelledby=\"email-summary-7\">\n    <p class=\"wm-section-kicker wm-legal-explainer__label\"><img src=\"https:\/\/www.webmonster.io\/wp-content\/themes\/webmonster\/assets\/illustrations\/bocadillo-con-cuernos.png\" width=\"1254\" height=\"1254\" alt=\"\" loading=\"lazy\" decoding=\"async\">In short<\/p>\n    <h3 id=\"email-summary-7\">7. How we move your email and help you<\/h3>\n    <p>Included migration moves messages and folders, not contacts, calendars, tasks or local files from your apps.<\/p>\n    <p>Keep your previous provider active until checks are complete. Completing the move doesn&#8217;t cancel that provider&#8217;s service.<\/p>\n    <p>We help with our service and routine email-app setup, but this doesn&#8217;t include unlimited support for your devices or software.<\/p>\n<\/aside>\n<\/section>\n\n\n\n<section class=\"wp-block-group wm-legal-section is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group wm-legal-section__text has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading\">8. Cancellation and mailbox deletion<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>8.1.<\/strong> Subscription cancellation should preferably be requested through the customer area. Submitting the form is enough to disable renewal, without manual approval or a second step. The Customer may choose immediate cancellation or cancellation at the end of the purchased period; a reason is optional. Requests may also be sent to <a href=\"mailto:hola@webmonster.io\">hola@webmonster.io<\/a> or through support, with the manual-processing deadlines and effects in section 7.2 of the general terms. WebMonster will confirm the request and effective date.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>8.2.<\/strong> Cancellation scope and deletion date will be explained before confirmation. With immediate cancellation, the Customer requests and accepts deletion of included email when cancellation is executed. With end-of-period cancellation, email remains available until that date and is then deleted without renewal. Applicable section 9 recovery rights will be respected.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>8.3.<\/strong> Deleting a mailbox through the control panel immediately deletes its contents without cancelling the subscription. The operation must be confirmed with information about its scope, allowing the Customer to keep needed data. Later recovery may not be possible.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>8.4.<\/strong> If cancellation has not been requested and the renewal invoice remains unpaid for thirty calendar days after its due date, WebMonster cancels the subscription and deletes included email after the general-term notices. Service may be suspended during that period under those terms.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>8.5.<\/strong> Email included in WCH, BCH or Managed ends with its associated subscription unless continuation under another service is purchased. Cancelling one service does not cancel other independent subscriptions.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>8.6.<\/strong> If a usable copy remains after deletion, exceptional recovery may be assessed and quoted in advance without guaranteeing feasibility. This does not turn included restorations or data WebMonster must provide into paid extras. Residual copies will be deleted under the data processing agreement and applicable legal periods.<\/p>\n<\/div>\n\n\n\n<aside class=\"wm-panel-soft wm-legal-explainer wm-legal-explainer--summary\" aria-labelledby=\"email-summary-8\">\n    <p class=\"wm-section-kicker wm-legal-explainer__label\"><img src=\"https:\/\/www.webmonster.io\/wp-content\/themes\/webmonster\/assets\/illustrations\/bocadillo-con-cuernos.png\" width=\"1254\" height=\"1254\" alt=\"\" loading=\"lazy\" decoding=\"async\">In short<\/p>\n    <h3 id=\"email-summary-8\">8. What happens when you cancel or delete a mailbox<\/h3>\n    <p>You can request immediate cancellation or cancellation at the end of the paid period. Included email is deleted on the chosen date, respecting applicable recovery rights. Save what you need first.<\/p>\n    <p>Deleting a mailbox in the control panel deletes its contents but doesn&#8217;t cancel the subscription. If you stop paying without cancelling, the subscription and its email are deleted 30 calendar days after the due date, following the required notices.<\/p>\n    <p>Email included with hosting or Managed ends with that service unless you purchase continued service.<\/p>\n<\/aside>\n<\/section>\n\n\n\n<section class=\"wp-block-group wm-legal-section is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group wm-legal-section__text has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading\">9. Data access and switching provider<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>9.1.<\/strong> The Customer can access messages and folders through the available email interfaces and DNS records managed by WebMonster through the control panel. They may obtain copies and transfer that data. Other Customer data whose delivery is legally required will also be provided.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>9.2.<\/strong> The rules in section 11 of the Specific <a href=\"https:\/\/www.webmonster.io\/en\/hosting-terms\/\">hosting terms<\/a> are incorporated for assistance, transition and recovery periods, termination through switching, subsequent deletion and exit costs, applied to email and its data even when purchased independently. Cancellation with deletion and mailbox deletion are governed by section 8 of this document, respecting legally required recovery periods.<\/p>\n<\/div>\n\n\n\n<aside class=\"wm-panel-soft wm-legal-explainer wm-legal-explainer--summary\" aria-labelledby=\"email-summary-9\">\n    <p class=\"wm-section-kicker wm-legal-explainer__label\"><img src=\"https:\/\/www.webmonster.io\/wp-content\/themes\/webmonster\/assets\/illustrations\/bocadillo-con-cuernos.png\" width=\"1254\" height=\"1254\" alt=\"\" loading=\"lazy\" decoding=\"async\">In short<\/p>\n    <h3 id=\"email-summary-9\">9. If you want to take your messages elsewhere<\/h3>\n    <p>You can obtain copies of your messages and folders and request the guidance applicable to moving them.<\/p>\n<\/aside>\n<\/section>\n\n\n\n<section class=\"wp-block-group wm-legal-section is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group wm-legal-section__text has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading\">10. SLA, guarantee and data protection<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>10.1.<\/strong> Availability and compensation are governed by the <a href=\"https:\/\/www.webmonster.io\/en\/service-level-agreement\/\">Service level agreement<\/a>. Liability and contractual changes are governed by the general terms.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>10.2.<\/strong> Business Email carries a commercial money-back guarantee for thirty calendar days from initial activation, under the scope and procedure in section 10 of the general terms. Where email forms part of WCH or BCH, the guarantee for the purchased package applies under the general terms, without a separate email-component refund. Statutory withdrawal rights and other applicable refunds remain unaffected.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>10.3.<\/strong> Processing on the Customer&#8217;s behalf is governed by the Personal <a href=\"https:\/\/www.webmonster.io\/en\/data-processing-agreement\/\">data processing agreement<\/a>. Personnel access to messages and other data is limited to work necessary to provide the service, follow instructions, manage security or meet legal obligations, subject to confidentiality.<\/p>\n<\/div>\n\n\n\n<aside class=\"wm-panel-soft wm-legal-explainer wm-legal-explainer--summary\" aria-labelledby=\"email-summary-10\">\n    <p class=\"wm-section-kicker wm-legal-explainer__label\"><img src=\"https:\/\/www.webmonster.io\/wp-content\/themes\/webmonster\/assets\/illustrations\/bocadillo-con-cuernos.png\" width=\"1254\" height=\"1254\" alt=\"\" loading=\"lazy\" decoding=\"async\">In short<\/p>\n    <h3 id=\"email-summary-10\">10. Guarantees and message privacy<\/h3>\n    <p>Standalone email carries a commercial 30-day money-back guarantee from first activation. Our SLA explains compensation available for service outages.<\/p>\n    <p>Our access to your messages is limited to what is needed to provide the service, follow your instructions, manage security or comply with the law, with a duty of confidentiality.<\/p>\n<\/aside>\n<\/section>\n\n\n\n<p class=\"has-text-align-right wm-legal-version wp-block-paragraph\">VERSION: 26-1<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Legal pages Legal information Legal notice General terms and conditions Privacy Privacy policy Cookie policy Data processing agreement Service terms Hosting terms Domain terms Email terms WebMonster Care terms WebMonster Managed terms WebMonster Pros terms Service level agreement (SLA) Partners Partners and Recommend WebMonster Accessibility Accessibility statement Service terms Specific email terms In plain English [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"no-title","meta":{"footnotes":""},"class_list":["post-619","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.webmonster.io\/en\/wp-json\/wp\/v2\/pages\/619","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.webmonster.io\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.webmonster.io\/en\/wp-json\/wp\/v2\/types\/page"}],"replies":[{"embeddable":true,"href":"https:\/\/www.webmonster.io\/en\/wp-json\/wp\/v2\/comments?post=619"}],"version-history":[{"count":0,"href":"https:\/\/www.webmonster.io\/en\/wp-json\/wp\/v2\/pages\/619\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.webmonster.io\/en\/wp-json\/wp\/v2\/media?parent=619"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}